Learning & Development Programs

MINDFUL & INCLUSIVE LEADERSHIP SKILLS FOR THE 21st CENTURY introduces organizational leaders, supervisors, managers and potential leaders to the changes required in leadership approaches to meet the diverse needs of employees in an increasingly fast-paced culture. This program can include any combination of the following sessions:

Foundations of Mindful & Inclusive Leadership (half-day session provided by Alisa Blum, Judy Sugg & Lillian Tsai)

This session will help participants to:

  • Understand the evidence-based research on mindfulness and leadership excellence
  • Appreciate the many layers of diversity and learn how to adapt our leadership styles, behaviors and communication styles to the needs of a diverse workforce
  • Apply mindful pauses and relaxation exercises to manage stress
  • Learn techniques to reduce tendency to make negative assumptions when interacting with others that are different from ourselves
  • Practice mindful and empathetic listening to enhance relationships with employees, co-workers and the general public

 Leading Across Generations & Cultures(Half-day session provided by Alisa Blum & Lillian Tsai)

This session will help participants to:

  • Understand the early influences, work styles and strengths of the various generations
  • Learn generation-specific communication techniques
  • Develop strategies to attract, retain & motivate across generations & cultures
  • Understand how our cultural values, beliefs and programming affect communications and interactions with those unlike us
  • Learn and practice techniques to interrupt and respond to micro-aggressions

 Difficult Conversations & Conflict Resolution Skills (Half-day session provided by Alisa Blum & Judy Sugg)

This session will help participants to:

  • Incorporate mindfulness techniques to calm themselves when they are the victim of offensive comments/behavior
  • Communicate effectively when they perceive someone has been offensive
  • Modify thought patterns from assuming the negative to curiosity
  • Develop strategies to create enhanced safety within the team (to include exploring consequences of offensive behavior)
  • Identify their primary style of conflict and develop skills to modify their style when their “go to” style when their style is not working
  • Enable perspective taking to develop increased understanding when team members have different perspectives
  • Address issues of poor performance in a constructive and helpful manner

 Enhancing Productivity & Resilience (Half-day session provided by Alisa Blum & Judy Sugg)

In this session, participants will:

  • Learn to implement mindfulness techniques for improved time management and more productive meetings
  • Engage in practices to enhance resilience and promote self-care
  • Develop a plan to integrate mindful leadership skills into their day to day work

Building an Innovative, Collaborative & Inclusive Organizational Culture (Half-day session provided by Alisa Blum, Judy Sugg & Lillian Tsai)

This session will help participants to:

  • Explore mindfulness techniques that enhance innovation
  • Approach innovative solutions with a structured problem solving model
  • Recognize barriers to collaboration within teams and relationships with employees and develop skills to enhance collaboration
  • Develop the capacity to become contributing partners in the Oregon Health Authority’s diversity initiatives by creating specific short term and long term strategies to help the OHA create an inclusive workplace

BUILDING A MINDFUL & INCLUSIVE WORK ENVIRONMENT provides professional development services to frontline employees in order to help build an inclusive work environment and enhance communication and collaboration across teams, with employees from other departments and with the general public. This program can include any combination of the following sessions:

Foundations of a Mindful & Inclusive Work Environment (Half-day session provided by Alisa Blum, Judy Sugg, Lillian Tsai)

This session will help participants to:

  • Understand the many ways mindfulness can enhance personal & professional effectiveness
  • Appreciate the many layers of diversity and learn how to adapt our behaviors and communication styles to the needs of a diverse workforce
  • Apply mindful pauses and relaxation exercises to manage stress
  • Learn techniques to reduce tendency to make negative assumptions when interacting with others that are different from ourselves
  • Practice empathetic listening to enhance relationships with fellow employees and customer relations skills when interacting with the public

 Working Across Generations & Cultures (Half-day session provided by Alisa Blum & Lillian Tsai)

This session will help participants to:

  • Understand the early influences, work styles and strengths of the various generations
  • Learn generation-specific communication techniques
  • Build effective cross-generational & cross-cultural teams
  • Understand how our cultural values, beliefs and programming affect communications and interactions with those unlike us
  • Learn and practice techniques to interrupt and respond to micro-aggressions

Transforming Conflict & Difficult Conversations (Half-day session provided by Alisa Blum, Judy Sugg & Lillian Tsai)

This session will help participants to:

  • Incorporate mindfulness techniques to calm themselves when they are the victim of offensive comments/behavior
  • Communicate effectively when they perceive someone has been offensive
  • Modify thought patterns from assuming the negative to curiosity
  • Identify their primary style of conflict and develop skills to modify their style when their “go to” style when their style is not working
  • Enable perspective taking to develop increased understanding of team member’s perspectives

BUILDING BRIDGES TO THE GENERATIONS, which helps to:

  • leverage the strengths of employees from each generation to create more productive teams
  • develop generation-specific communication skills
  • create strategies that will increase productivity
  • identify the elements organizations need in order to create a successful multigenerational workforce

This program is often provided in collaboration with diversity and inclusion trainer, Lillan Tsai, to  assist employees to improve relationships across generations and cultures.

STRENGTHS-BASED LEADERSHIP/STRENGTHS-BASED TEAM BUILDING

A strengths-based approach has been found to have a direct impact on increasing employee engagement. In this workshop, participants use their StrengthsFinder assessment results, along with the book, Strengths-Based Leadership, to create a plan to maximize leadership effectiveness. To compliment this work, a workshop for employees to understand their StrengthsFinder results can maximize team effectiveness and enhance the relationship between the employee and manager.

IMPROVING EMPLOYEE MOTIVATION

This workshop helps managers to: develop personalized motivators; effectively communicate with employees who are not working to their potential as well as to learn strategies to retain high-potential employees. An emphasis on the development of recognition strategies is incorporated into this workshop.

CUSTOMER RELATIONS/COMMUNICATION ESSENTIALS helps customer service personnel:

  • Convey a positive attitude
  • Listen
  • Problem solve
  • Write effective email
  • Communicate with difficult people
  • Use proper telephone etiquette

THE CULTURAL DETECTIVE® SYSTEM, which enables your organization to meet the high-performance demands of an increasingly global economy by:

  • Improving employees’ understanding of specific cultures
  • Developing strategies to bridge cultural differences
  • Increasing the ability of diverse teams to work together

Detailed information can be found at: www.culturaldetective.com.

*Additional workshop information can be found at www.aimportland.com