Learning & Development Programs

MINDFUL & INCLUSIVE LEADERSHIP SKILLS FOR THE 21st CENTURY provides intensive skill development for organizational leaders, supervisors, managers and potential leaders to adapt to the changes required in leadership approaches that will meet the needs of an increasingly diverse workforce operating in a fast paced work environment.   This one of a kind program helps participants to:

  • Enhance emotional intelligence
  • Learn techniques to understand the perspectives of others, resolve conflicts and respond effectively to micro-aggressions
  • Improve communication across generations & cultures
  • Develop strategies to enhance focus and productivity
  • Build a collaborative, inclusive and innovative organizational culture

BUILDING BRIDGES TO THE GENERATIONS, which helps to:

  • Leverage the strengths of employees from each generation to create more productive teams
  • Develop generation-specific communication skills
  • Create strategies that will increase productivity
  • identify the elements organizations need in order to create a successful multigenerational workforce

This program is often provided in collaboration with diversity and inclusion trainer, Lillan Tsai, to  assist employees to improve relationships across generations and cultures.

STRENGTHS-BASED LEADERSHIP/STRENGTHS-BASED TEAM BUILDING

A strengths-based approach has been found to have a direct impact on increasing employee engagement. In this workshop, participants use their StrengthsFinder assessment results, along with the book, Strengths-Based Leadership, to create a plan to maximize leadership effectiveness. To compliment this work, a workshop for employees to understand their StrengthsFinder results can maximize team effectiveness and enhance the relationship between the employee and manager.

IMPROVING EMPLOYEE MOTIVATION

This workshop helps managers to: develop personalized motivators; effectively communicate with employees who are not working to their potential as well as to learn strategies to retain high-potential employees. An emphasis on the development of recognition strategies is incorporated into this workshop.

CUSTOMER RELATIONS/COMMUNICATION ESSENTIALS helps customer service personnel:

  • Convey a positive attitude
  • Listen
  • Problem solve
  • Write effective email
  • Communicate with difficult people
  • Use proper telephone etiquette

THE CULTURAL DETECTIVE® SYSTEM, which enables your organization to meet the high-performance demands of an increasingly global economy by:

  • Improving employees’ understanding of specific cultures
  • Developing strategies to bridge cultural differences
  • Increasing the ability of diverse teams to work together

Detailed information can be found at: www.culturaldetective.com.

*Information about additional workshops can be found at www.aimportland.com