Learning & Development Programs

LEADERSHIP SKILLS FOR THE 21st CENTURY provides intensive skill development for organizational leaders, supervisors, managers and potential leaders to adapt to the changes required in leadership approaches for today’s workforce. We work with you to clarify the competencies that are essential for effective leadership in your organization and help you develop a plan to develop and enhance leadership competencies.  Areas we work on include:

  • Developing emotionally intelligent leaders
  • Giving high impact performance feedback
  • Improving motivation
  • Retaining top talent
  • Strategies for effective conflict resolution
  • Leveraging leadership team strengths
  • Building a collaborative, inclusive and innovative organizational culture

BUILDING BRIDGES TO THE GENERATIONS helps to:

  • Leverage the strengths of employees from each generation to create more productive teams
  • Develop generation-specific communication skills
  • Prepare the organization to successfully manage the transitions that occur as older generations leaving the workforce and new generations enter the workforce

This program is often provided in collaboration with diversity, equity and inclusion trainer, Lillan Tsai, to improve skills when working across cultures.

 TEAM EFFECTIVENESS helps teams improve productivity by:

  • Appreciating and leveraging their strengths and the strengths of their team members
  • Improving listening skills and resolving differences
  • Enhancing the ability to solve problems together
  • Creating a climate for enhanced innovation

CUSTOMER RELATIONS/COMMUNICATION ESSENTIALS helps customer service personnel:

  • Convey a positive attitude
  • Improve listening skills
  • Problem solve
  • Communicate with difficult people

Information about our programs that incorporate mindfulness techniques to reduce stress, improve communication and enhance conflict resolution, can be found at aimportland.com